Frequently Asked Questions

  • Our Freshwater Pearls

    Our pearls are 100% genuine freshwater pearls, each one naturally grown and individually unique. No two pearls are the same; each carries gentle, natural variations that are a hallmark of their individuality.

  • Our Metals

    We use recycled 925 sterling silver for its strength and purity. Each gold vermeil piece is plated with 24ct gold over sterling silver, unless stated otherwise, for a lasting, radiant finish. All metals are hypoallergenic and nickel-free.

  • Our Gemstones

    All gemstones used in Ophira pieces are genuine. Each product description notes where in the world the stone was sourced.

  • Jewellery Care

    We recommend storing your jewellery away from moisture and direct sunlight. Avoid contact with perfumes, lotions or chemicals to preserve the lustre of your gold and pearls. Gently clean with a soft cloth when needed.

  • Shipping & Returns

    All pieces are handcrafted and shipped from the UK. Please allow time for your jewellery to be made before dispatch. You’ll receive tracking details once your order has been shipped.

    Unworn pieces may be returned within 14 days in their original packaging. Bespoke and made-to-order pieces are final sale.

  • Gift Wrapping

    Every piece arrives in its own signature Ophira box. If you would like ribbon and additional gift wrapping, you can add this at checkout.